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“您好！神州专车。很高兴为您服务。”今天，吴超照例开着一辆专车，穿行在城市的大街小巷，满面笑容地与每一位乘客打招呼。与以往不同的是，适逢八一建军节，他今天特别精神，因为他还有一个身份：退伍军人。
生于江苏徐州的吴超上世纪末到桂林当兵，在部队里干过军医、司务长、汽车兵，五年后从部队退役，落户当地，在桂林娶妻生子，成为一名桂林人。他从夜大的旅游酒店管理专业毕业后，做过很多生意，日子过得不算大富大贵，但也算小康之家，颇为幸福。
2014年底，网约车方兴未艾，顺利通过数轮考试后，吴超领到一辆别克GL8商务车，成为桂林地区首批神州专车驾驶员。
彼时正值神州专车业务在桂林地区落地，驾驶员队伍规模日益扩大。“近水楼台先得月”，吴超在两个月后就成为司机班的班长。好运气是一方面，但个人向上的劲头儿才是最重要的因素，又过了两个月，当运营主管因故调离出现空缺之时，吴超主动请缨，要求担纲运营主管的职位。虽然最终该职位未能成为吴超的囊中之物，但在后来的一次竞聘上岗中，吴超率领自己所属的几个车队在驾驶员评分、接单量等各方面考核中都名列前茅，最终脱颖而出，成为神州专车桂林分公司经理。
“别人为什么选择神州专车？高品质、差异化的服务在为乘客服务过程中如何体现？如果服务不好，客户会用脚投票。”为了让驾驶员强化服务意识，吴超制定了严格的考核和监督体系。不定期的视频抽查，看驾驶员上线时是否着装整齐；到达客户上车地点后，驾驶员要下车拍照，确认处于等待客户上车状态；月度轮训，指标排名靠前的驾驶员和落后的驾驶员进行交流学习，取长补短等。吴超还坚持每个月至少做一天专车司机：“一来可以掌握到用户对神州专车感受的第一手资料，二来可以顺便对驾驶员的工作状态和服务水准进行检查。”吴超认为，正因为不在一线，自己更需要亲身感受一线驾驶员的感受，对一线情况了解越多，最终的决策才是最合理的。
桂林是个旅游城市，在吴超看来，很多从外地来的游客，从机场、火车站出来，首先接触到的桂林人，就是专车司机。“第一印象非常重要，我们给游客什么样的服务体验，将很大程度上影响他们对桂林的评价。所以必须做好桂林的第一张名片。”去年，神州专车桂林分公司的司机平均评分获得全国桂冠。吴超笑着说：“这也算是神州专车司机为桂林尽了一份力！”
吴超的职业发展经历，只是千万退伍军人司机在神州专车成长的代表。吴超说：“军队教育了我，让我懂得纪律和严于律己、宽以待人对于带领一个团队的重要性。神州专车锻炼了我，给了职业发展的空间。部队强调集体，强调纪律，这些优良的作风现在还影响着我的工作态度。在神州专车，每逢懂得遇到困难的时候，我习惯于挺直腰杆，用自己顽强的意志去积极面对，想尽一切办法去消灭这个困难。我相信，退伍军人这个标签，能让我与我带领的专车团队更好地服务用户。”文/编辑 宋立伟
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