上迪吧一般一个人最少要多少钱呀_百度知道
上迪吧一般一个人最少要多少钱呀
我有更好的答案
男的一般 50块钱差不多 最好拿200百块 呵呵。 当然 门票 要自己给 然后买瓶啤酒 最便宜的要15块钱 要是在里边碰到喜欢的女人 请她喝杯酒 谈谈 有意思的话直接带出去 吃夜宵 开房间 等等 呵呵 200足够了 嘿嘿
采纳率：18%
女的不要钱，男的要钱，一般15 ，好的地方会跟贵
10块钱左右,如果是女的有的迪吧是免费的.
有的有最低消费的就贵一些，按人算38-98不等。没有最低消费的，不点东西不要钱的。门票只收男人的10-50不等。
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酒店员工入职基础英语培训
酒店入职基础英语 （ENGLISH BASIC COURSE FOR TRAINING NEW STAFFS） 目录 CONTENTS 字母表-----------------------------------------------------------------------------发音表-----------------------------------------------------------------------------（元音、辅音、字母组合的读音、读音规则小结、辅间字母及其组合在单词中的读音规则、元音字母在非重读音节中的读音 规则）PART TWO 酒店上岗英语公共部分 词汇---------------------------------------------------------------------------------日常短词表达---------------------------------------------------------------------（时间、日期、季节、月份、节日、泉州旅游景点、基数词、序数词、天气预报） 酒店常用场景句型 PART THREE 常用英语 前厅部-----------------------------------------------------------------------------客房部-----------------------------------------------------------------------------收银处-----------------------------------------------------------------------------中餐厅-----------------------------------------------------------------------------西餐厅-----------------------------------------------------------------------------康乐部------------------------------------------------------------------------------PART ONE 英语发音 PronunciationPART TWO 酒店上岗英语公共部分 General 一、词汇 Vocabulary three / four-star hotel business hotel general manager office / executive office food and beverage dept. recreation dept. human resource dept. personnel dept. housekeeping dept. sales dept. public area dept. / p.a. dept. laundry dept. front office dept. 1、三 / 四星级酒店 2、商务型酒店 3、总经理办公室/总办 4、餐饮部 F&B 5、康乐部 6、人力资源部 7、人事部 8、客房部 9、销售部 10、管家部 11、洗涤部 12、前厅部13、培训部 14、电脑部 15、中餐厅 16、西餐厅 17、娱乐城 18、财务部 19、收银处 20、工程部 21、保安部 22、商务中心 23、商场 24、鲜花店 25、总台 / 接待 / 问询 26、大堂休息处 27、大堂 28、票务中心 29、礼宾处 / 行李处 30、总机 31、服务中心 32、楼层监控室 33、美容室 34、医疗室 35、出租车 / 汽车服务处 36、停车场 37、车道 38、走廊 39、屋顶花园酒吧 40、保龄球馆 41、室内游泳池 42、桑拿浴（男、女宾） 43、KTV 44、按摩（中式、泰式） 45、网球场 46、多功能厅 47、会议室 48、会见室 49、电梯 50、总统套房 51、商务套房 52、豪华套房 53、标准单 / 双人房 54、豪华单 / 双人房 55、总经理 56、副总经理 57、人力资源总监 58、总经理助理 59、部门经理 60、副经理 61、大堂副理training dept. computer dept. Chinese Restaurant Western Restaurant recreation city finance dept. cashier’s desk engineering dept. security dept. business center shopping center flower shop front / reception / information lobby lounge lobby ticket service bell service / concierge operator / switchboard service center floor monitor room beauty salon clinic taxi service parking lot passage corridor roof garden bar bowling room indoor swimming pool sauna(gentlemen / ladies) KTV massage (Chinese style , Thai style) tennis court multi-function hall conference room meeting room elevator / lift presidential suite business suite deluxe suite standard single / double room deluxe single / double room general manager vice general manager director of human resource dept. assistant general manager manager vice manager assistant manager62、主任 63、领班 64、楼层服务员 / 生 65、行李生 66、餐厅服务员 67、接线员 68、接待员 69、收银员 70、维修人员 71、厨师 72、旅游者 73、旅游散客 74、旅游团队 75、观光旅游 76、会议旅游 77、度假旅游 78、旅行社 79、导游 80、旅游涉外饭店 81、星级饭店 82、游览区 83、游览点 84、旅游娱乐场所/点 85、服务质量 二、日常短语表达式 时间表达：TIME 一小时 两个半小时 四点钟 分钟 秒钟 七点零三分director supervisor / captain floor attendant / chamber maid / room boy bell boy waiter / waitress telephone operator receptionist cashier repairman chef tourist independent traveler tour group sightseeing tour convention tour vacation tour travel service / travel agency tour guide hotel catering to overseas tourists star-rated hotel sightseeing district sightseeing spot tourist recreational spot service qualityUseful Expressions 半小时 点钟 一刻钟 五分钟 五十秒钟 7：03 九点四十五分 八点半 上午 a.m. 下午one hour / an hour two and a half hours four o’clock minute second three past sevenhalf an hour o’clock a quarter five minutes fifty seconds seven oh three a quarter to ten half past eight p.m.九点四十五分 fifteen to ten 九点四十五分 nine forty-five 8：30 ☆ eight thirty☆☆日期 DATES Monday/Mon. Wednesday/Wed. Friday/Fri. Sunday/Sun. day century morning afternoon night today the day before yesterday 星期二 星期四 星期六 周未 周/星期 黎明/拂晓 中午 晚上 午夜 昨天 明天 Tuesday/Tue. Thursday/Thu. Saturday/Sat. weekends week dawn noon evening midnight yesterday tomorrow星期一 星期三 星期五 星期天 天/日 世纪/百年 早晨/上午 下午 晚上 今天 前天后天 今晚 整个晚上 下星期 后一个星期 下个月 后一个月 去年 前年the day after tonight the whole night next week the week after next next month the month after next last year the year before last整天 昨晚 上星期 前一个星期 上个月 前一个月 今年 明年 后年the whole day last night last week the week before last last month the month before last this year next year the year after next☆ 春天 秋天 一月 三月 五月 七月 九月☆☆季节、月份 SEASONS & MONTHS spring autumn / fall January / Jan. March / Mar. May July / Jul. September / Sept. November / Nov. 夏天 冬天 二月 四月 六月 八月 十月 十二月 summer winter February / Feb. April / Apr.. June / Jun. August / Aug. October / Oct. December / Dec.十一月☆☆☆节日 FESTIVALS & CELEBRATIONS 元旦 春节 元宵 三八国际劳动妇女节 植树节 清明节 五一国际劳动节 五四青年节 六一国际儿童节 端午节 八一建军节 教师节 中秋节 国庆节 平安夜 暑假 圣诞节 假日 New year’s Day (January 1st) Spring Festival / Chinese New Year Lantern Festival (the 15th day of the first lunar month) International Working Women’s Day (March 8th) Arbor Day (March 12th) Pure rightness Day (around April) International Labor Day (May 1st) Chinese Youth Day (May 4th) International Children’s Day (June 1st) Dragon-Boat Festival (the fifth day of the lunar month) Army Day (August 1st) Teacher’s Dar (September 10th) Mid-Autumn Festival / Moon Festival (the 15th day of 8th lunar month) National Day (October 1st) Christmas Eve Summer vacation Christmas Holiday ☆☆泉州旅游景点 TOURIST ATTRACTIONS / SCENIC SPOTS☆????????? 闽南黄金海岸 古代海上丝绸之路 中国著名侨乡 祖籍地 道教 Taoism South Fujian Gold Coast Ancient Maritime Silk Route China’s famous hometown for overseas Chinese ancestral place 佛教 Buddhism 伊斯兰教 Islam☆☆☆基数词、序数词 CARDINAL NUMBERS & ORDINAL NUMBERS 1 3 5 7 9 11 13 15 17 19 21 32 43 54 65 76 87 98 106 9000 one three five seven nine eleven thirteen fifteen seventeen nineteen twenty-one thirty-two forty-three fifty-four sixty-five seventy-six eighty-seven ninety-eight one hundred and six nine thousand 2 4 6 8 10 12 14 16 18 20 30 40 50 60 70 80 90 100
two four six eight ten twelve fourteen sixteen eighteen twenty thirty forty fifty sixty seventy eighty ninety one hundred one thousand ten thousand1000000 one million 金额： 元 五角 港币 RMB￥ / yuan / Chinese dollar fifty fen / fifty cents H.K. / H.K. Dollar 分 美元 fen / cent U.S. / U.S. Dollar一百六十八元四角七分 五千三百四十九元 八万九百元 第一 第三 第五 第七 第九 第十一 第十三 第十五 第十七 第十九 第二十一 第三十二 二楼 first / 1st third / 3rd fifth / 5th seventh / 7th ninth / 9thone hundred and sixty-eight yuan and forty-seven cents five thousand three hundred and forty-nine yuan / Chinese dollars eighty thousand and nine hundred 第二 第四 第六 第八 第十 第十二 第十四 第十六 第十八 第二十 第三十 第四十四 八楼 second / 2nd fourth / 4th sixth / 6th eighth / 8th tenth / 10th twelfth / 12th fourteenth / 14th sixteenth / 16th eighteenth / 18th twentieth / 20th thirtieth / 30th forty-fourth / 44th the eighth flooreleventh / 11th thirteenth / 13th fifteenth / 15th seventeenth / 17th nineteenth / 19th twenty-first / 21st thirty-second / 32nd the second floor☆☆☆天气预报 天气预报 风力 5 至 7 级WEATHER FORECAST weather forecast force 5-7 北风 北风 5 至 7 级 north winds north winds of force 5-7雷阵雨thundershower多云 晴朗 小雨 大雨cloudy clear light rain heavy rain阴天的/阴沉的 overcast 细雨 中雨 暴雨 阴转多云 drizzle moderate rain downpour overcast to cloudy多云转小雨/晴 cloudy to drizzle（每日）最高气温 （每日）最低气温max. / daily maximum temperature min. / daily minimum temperature三、酒店常场景句型 Sentences 通用礼貌英语 ☆欢迎和问候语： 1、早上（下午、晚上）好，先生（夫人）Good morning (afternoon , evening), sir 2、您好！ （初次见面）/您好（回答） 3、很高兴见到您 4、很高兴再次见到您 5、您好吗？好的，谢谢，您呢？ 6、欢迎到我们酒店/餐厅/楼层来 7、愿您在我们酒店过得愉快 8、希望您在酒店过得愉快（客刚入住） 9、希望您在酒店过得愉快（入住期间） How do you do ? Glad / Nice to meet you . / Nice / Pleased to see you . Nice to see you again . / I’m glad to see you again .How are you ? Fine , thanks. And you ? Welcome to our hotel / restaurant / floor . We wish you a most pleasant stay in our hotel . I hope you will enjoy your stay with us . I hope you are enjoying your stay with us .10、希望您在酒店过得愉快（客人离店） I hope you have enjoyed your stay with us . 11、祝您过得愉快！ （向客人告别时问候）Have a good time ! ☆祝贺语： 12、生日快乐！ 14、圣诞快乐！ 16、祝您成功! ☆答谢和应答语： 17、谢谢您（非常感谢） 18、谢谢您的忠告（帮助） 19、不用谢 20、非常高兴为您服务 21、乐意为您效劳 22、感谢您在我们酒店下榻 ☆道歉语： 23、很抱歉 / 对不起 24、对不起 / 请让一下 25、我对此表示歉意 26、对不起，那是我的过错 27、抱歉，我们给您添了许多麻烦 28、对不起，打扰您了 29、对此表示抱歉 30、对不起，让您久等了 I’m sorry ./ Sorry. Excuse me. I do apologize for this. I’m sorry . It’s my fault . We apologize to you for having troubled you so much . Sorry to disturb / interrupt you . I’m sorry about this . Sorry to have kept you waiting (so long). Thank you (very much) Thank you for your advice (help). You are welcome . / Not at all . / Don’t mention it ./ That’s all right. It’s my pleasure ./ My pleasure / It’s a pleasure / With pleasure . I’m always at your service ./ I am at your service. Thank you for staying in our hotel. Happy birthday ! Merry Christmas ! Wish you every success 13、新年快乐！ 15、节日快乐! Happy New Year ! Have a nice holiday !31、 （道歉应答语）没关系 / 算了吧 That’s all right ./ Let’s forget it . ☆征询语 32、需要帮忙吗？ May / Can I help you ? / What can I do for you ?33、有什么能为您效劳的吗？Is there anything I can do for you ?34、还有别的什么事需要帮忙的吗？ Is there anything else I can do for you ? 35、请稍等一下 36、对不起，请讲慢一点 Just a moment , please ./ Wait a moment , please. Sorry , please speak slowly . Would you please speak more slowly?37、对不起，我没听懂您说的 Sorry , I cannot catch you ./ I still don’t understand what you said . 38、请再说一遍 ☆提醒用语： 39、请走好 40、请当心 41、请别遗忘物品 42、别担心 43、您放心好了 44、请不要在这里抽烟 ☆电话用语： 45、报岗：绿晶大酒店/总台，您好，需要帮忙吗？Lvjing hotel / Reception desk, can I help you ? 46、请讲 / 我就是，请讲。 47、对不起，他现在不在。 48、您要留口信吗？ 49、您要给他留言吗？ Speaking . Sorry , he is not in at the moment . Would you like to leave a message ? Can I take a message for him ? Mind / Watch your step , please . Please be careful . Please don’t leave anything behind . Don’t worry (about it) . Take it easy . Please don’t smoke here . Please repeat ./ I beg your pardon ?（当面问询时）?这是笔和纸 Can you leave a message for him ? Here is a pen and paper for you . 50、陈先生，你有留言。请您今晚拔打电话??找林先生。 Mr. Tan , there is a message for you . Please call Mr. Lam early this evening . The telephone number is … 51、对不起，请再说一遍，好吗？ Pardon ? / I beg your pardon ?/ Please repeat it . 52、对不起，我听不清楚，请您说得大声一些，好吗？ Sorry , I can’t hear you . Could you speak a bit louder ? 53、对不起，我还没听懂，请您讲慢一点，好吗？Sorry ,I still didn’t catch / understand what you said , will you please speak slowly ? 54、请稍等，我帮您转?? 55、请别挂电话，我替您接?? Just a moment , please , I’ll put it through to … Hold the line , please , I’ll connect you to …56、市内电话和长途电话请先拔“9” 。For a local call and for l long distance call / DDD and IDD , please dial 9 first . 57、拔“0”可联系总机 ☆指路用语： 58、请往这边走 59、您先请 60、先生，你先请 61、上楼/下楼 62、在三楼/在九楼 63、请往左/右转 64、请在第一个拐角处往右转 65、请在第一个十字路口往左转 67、这是您的房间，908 房。 68、请一直往前走 69、它就在九二路，靠近?? 70、它离这不远 This way , please ./ Come this way , please ./ Would you care to step this way ? You first , please . After you , sir . Go upstairs / Go downstairs . It’s on the third floor ./ It’s on the ninth floor . Please turn left / right . Turn to the right / left . Please rurn right at the first corner . Please turn left at the first crossing . Please dial 0 to contact with the operator .66、他的房间在靠右边的最后/最前面的那个门 His room is the last / first door on the right . Here we are / it is , room 908 ./ this is your room , 908 . Please go straight ahead . It’s located on Nine-Two Road , close to?? It’s not far from here .71、请一直往前走，然后在红绿灯处往左转 Please go straight ahead and then turn left at the traffic lights . 72、请一直往前走到路口/楼梯那边 Go straight until you get to the crossing / stairs .73、请沿着这条街往下/上走，然后再问一下路。Go straight down / up the street, and then ask again . 74、请往右转，走到大厅的尽头，在角落处你会找到?? Turn right and go to the end of the hall , you will see … on the corner . 75、它就在鲜花店的对面/隔壁/附近/后面 It’s just opposite / next to / near / behind the Flower Shop. 76、它就在广场的前面/穿过广场/在广场的另一边/在北面/在旁边。It’s in front of / across / on the other side of / north of / beside the Square . 77、在那，你会看到红绿灯/麦当劳招牌的。You’ll see / find a traffic lights / a McDonald’s sign there. 78、商务中心就在总台的旁边。 Business is just beside the Reception desk.79、对不起，你走错路了，请往回走。 Sorry , you are going in the wrong direction . Please turn around and go ahead . 80、您可以乘 5 路车，然后到鸳鸯池公园转 1 路车，再乘到第六站下车。Yon can take bus no.5 , then change to bus no.1 at YuanYuanCi Park and get off at the sixth stop. 81、你乘 3 路车可以直达。 82、你不会找不到的。 ☆告别语： 83、再见 84、等会见 85、晚安 86、明天见 87、再见，谢谢您光临 88、再见，希望再见到您 89、一路平安 90、祝您旅途愉快 91、祝您好运 ☆解释及其它： 92、根据酒店的规定， 93、这是违反酒店的规章制度。 94、您必须赔偿 95、您可以把皮箱寄存在行李处 it’s free of charge . 97、根据酒店的规定，食品、易燃品、贵重物品和易碎品都不予寄存。 According to regulations , we don’t accept food ,combustibles , valuables and fragile objects . 98、您对我们的服务有什么意见？ What do think of our service ? What’s your opinion about our service ? 99、谢谢您告诉我们，我马上处理这件事。 Thank you for telling us about it . I’ll look into the matter right away . 100、我不能保证，但我会尽力而为。I can’t guarantee anything , but I’ll try my best . 101、对不起，等我弄清楚了再签复您。 Sorry , I’ll tell you when I’m sure . 102、好，我马上给您查一下。 103、好，我马上就办。 104、我一定立即处理这件事。 105、我保证不再发生这类事。 106、需不需要请医生看看？ 107、我陪您去，好吗？ 108、请好好休息。 I’ll check for you right away . Ok , I’ll do it immediately / at once . I promise to attend to the matter quickly / promptly . I assure you it won’t happen again . Shall we send for a doctor ? Shall I accompany you / go with you ? Have a good rest , please . As a hotel’s policy / According to hotel regulations , It is against our hotel regulations . I’m afraid you have to pay for the indemnity . You may leave / deposit / check your suitcases in the bell service . Goodbye . See you later . Good night . See you tomorrow . Goodbye and thank you for coming . Goodbye and we hope to see you again . Have a nice trip . Have a pleasant journey . Good luck . No 3 bus will take you there directly . You won’t miss it .96、您可把贵重物品寄存在收银处的免费保险箱里。 You may deposit the valuables in the hotel front cashier’s safe deposit box ,109、希望您早日恢复健康。 Hope you’ll be all right / get well soon / Hope you’ll recover soon. 110、酒店的出租汽车全天提供服务。Taxi service is available all day in our hotel . 111、 营业时间是/服务时间是下午六点到第二天凌晨三点。 Its service hours are from the service hours for … are from 6 p.m. to 3 a.m. the next morning . It is open from 6 p.m. to 3 a.m. the nest morning . 112、 请把这张字条交给出租车司机， 他会送您到那里的。 Please give the slip / message to the taxi driver and he’ll take you there .113、泉州是国务院首批 24 座历史文化名城之一。 Quanzhou is one of the first 24 historic and cultural cities promulgated / published by the State Council in China . ☆酒店服务介绍 114、我们酒店有商务套房、豪华套房、双人房和单人房。 rooms. 115、 中餐厅在三楼， 营业时间从早上进点至晚上 10 点。 Chinese Restaurant is on the three floor ,business time is from 7 a.m.to10 p.m./it opens from 7a.m. to 10p.m. 提供粤式风味菜和港式早茶。 116、咖啡厅在一楼，提供 16 小时/24 小时营业服务。 Coffee shop is on the 1st floor / ground floor , it offers 24hours’ 16 hours’ service /full day service . 117、中餐厅提供送餐服务，联系电话“250” Chinese Restaurant offers room service , extension number“250”. 。 118、美容室位于一楼，就在商场的旁边。 The beauty salon is on the first floor , just beside the shopping center . 119、人力资源部/人事部在一楼 The Human Resource Dept. is on the second floor , behind the Recreation City . We have business suites , deluxe suites , double rooms and single120、酒店员工捡到失物，都会上交到总台。If the staff finds the lost property , they will hand it / them to the Reception desk .前厅部常用英语 Front Office Dept. 一、词汇 Vocabulary 1、总台/前台 2、接待处 3、问讯处 4、预订处 5、经理 6、主管 7、大堂副理 8、宾客关系主任 G..R.O 9、总台接待员 10、话务员/接线员 11、行李员 12、门卫 13、服务员 14、楼层服务员 15、大堂 16、大堂休息处 17、卫生间 18、表格 reception desk reception desk/counter information desk reservation desk /reserve /book manager director assistant manager guest relation officer receptionist operator bellboy doorman waiter/ waitress chambermaid/ floor attendant lobby lobby lounge gentlemen’s room / ladies room / washroom /restroom form19、登记 20、接待 21、登记单 22、性别 23、停留事由 24、到达日期 25、离店日期 26、公司名称 27、职业 28、旅行证 29、有效期限 30、从何处来 31、到何处去 32、入境口岸 33、拟住天数 34、加床 35、延长退房/继住 36、换房 37、预订单 38、预订记录 39、等候名单 40、到达/到客名单 41、抵店时间/日期 42、离店时间/日期 43、预计抵达时间/E.T.A 44、预计离达时间/E.T.D 45、欢迎卡 46、宣传小册子 47、住房率/出租率 48、超额预订 49、每日客情预报表 50、客史档案 51、金卡俱乐部 52、金卡会员 53、用正楷书写 54、出生日期 55、详细家庭地址 56、入境签证号 57、旺季 58、淡季 59、空房/VAC 60、待修房/OOO 61、住客房/OCC 62、酒店自用房/HU 63、重锁房/DL 64、脏房/走客房 VD 65、请勿打扰/DND 66、贵宾/VIP 67、外宿/OOTregistration /register /check-in receive registration form sex / gender object of stay date of arrival / arrival date date of departure / departure date company name occupation travel document date of validity where from where to entry port length of stay extra bed / rollaway bed extension of stay room change/ change room reservation record reservation record waiting list arrival list arrival time / date departure time/ date estimated time of arrival estimated time of departure welcome card brochure occupancy rate overbook rooms forecast daily report guest history gold club gold club member in block letters / in print / in capital letters date of birth full home address entry permit number peak season / high season low season vacant room / vacant and available for sale out of order occupied room hotel use double locked vacant dirty do not disturb very important personout of town68、入住/C /I 69、退房/C /O 70、有预未订入住 71、散客 72、团体预订 73、等候排房名单 74、接机服务 75、行李 76、行李寄存 77、雨伞 78、叫早服务 79、贵重物品 80、易碎物品 81、手提箱/衣箱 82、身份证 83、护照 84、签证 85、入境签证 86、出入境管理 87、团体签证 88、回乡证 89、台胞证 90、居留证 91、国籍 92、填写 93、签名 94、全称 95、姓 96、名 97、曾用名 98、闭路电视 99、卫星电视 100、音响/高保真 101、旅行社 102、导游 103、海外领队 104、旅行团（队）领队 105、团队分房名单 106、外国零散客人 F.I\T. 107、长住客人 108、常客 109、回头客 110、旅行团 111、口讯 112、投诉 113、处理投诉 114、道歉check checkin outno-show walk in guest(未预订直接抵店) group reservation waiting list pick-up service / limousine service baggage / luggage leave/ deposit/ store /check baggage umbrella morning call / wake-up call / alarm call valuables fragile objects suitcase I.D card / identity card passport visa entry visa entry and exit control group visa return home card Taiwan compatriots card residence permit nationality fill in signature full name surname first name former name closed circuit television satellite television Hi-Fi high fidelity)( travel service / travel agency tour guide overseas escort tour director/ leader rooming list foreign independent traveler long stay guest regular guest / familiar guest / frequent guest repeat guest tour group message complaint / complain handle / settle complaint apology / apologize rack rate group rate115、标准价/原价/门市价/散客价 116、团队价117、优惠价 118、合同价 119、折扣价 120、半天房租 121、取消 122、确认 123、保证 124、确认预订 125、保证预订 126、更改 127、延长 128、延迟 129、票券 130、自助早餐（券） 131、自助晚餐（券） 132、中式点心 133、套房 134、标准房 135、单人房 136、双人房 137、带淋浴的双人房 138、商务套房 139、豪华套房 140、总统套房 141、客房设施 142、单人床 143、双人床 144、大号双人床 145、特大号双人床 146、加床 147、空调 148、中央空调系统 149、温度调节器 150、宽敞 151、舒适 152、保险箱 153、小酒吧/小冰箱 154、洗衣服务 155、快洗 156、普通洗 157、商务中心 158、商务设施 159、因特网 160、传真机 161、复印/影印机 162、彩色打印机 163、激光打印机 164、打字机 165、调制解调器commercial rate contract rate discount rate half-day rent cancellation / cancel confirmation / confirm guarantee confirmed reservation / booking(可保留房间至某一时间) guaranteed booking(通过预付定金、订立合同等保证提供房间) change extension /extent / prolong delay voucher / ticket / coupon buffet breakfast(voucher) buffet dinner(voucher) Chinese refreshment suite standard room single room / single double room / double twin beds with shower business suite deluxe suite presidential suite room facilities twin-size bed double-size bed queen-size bed king-size bed extra bed / rollaway bed / foldaway bed air-conditioner central air conditioning system temperature adjuster spacious comfortable / cozy safe box mini-bar laundry service express laundry service ordinary/ normal laundry service business center business facilities internet servicefax machine / facsimile machine photocopier / duplicator color printer laser printer typewriter modem166、电脑 167、扫描仪 168、彩色电视机 169、录相机 170、投影仪 171、幻灯机 172、碎纸机 173、传真首页 174、英汉辞典 175、文具 176、圆珠笔 177、日历 178、粗笔/白板笔 179、荧光笔 180、涂改液 181、笔记本 182、信纸 183、信封 184、邮票 185、邮政编码 186、报纸 187、杂志 188、快递服务 189、文件夹（夹子） 190、文件夹（合页） 191、文件夹（垫板/写字板） 192、扣钉文件夹 193、文件袋 194、尺子 195、小刀 196、剪刀 197、橡皮擦 198、回形针 199、钉书机 200、钉书钉 201、拔钉钳 202、削铅笔器 203、图钉 204、大头针 205、胶水 206、印台 207、打孔器 208、计算器 209、电脑 210、显示器 211、键盘 212、鼠标 213、光驱/光盘驱动器 214、软驱/软盘驱动器computer scanner color TV set video recorder overhead projector slide projector paper scraper cover sheet English-Chinese dictionary stationery ballpoint pen calendar marker highlighter pen correction fluid notebook writing paper envelope stamp zip code / postcode newspaper magazine express mail service clip folder clipboard / archboard fastener binder file / file bag / clear bag ruler knife scissors eraser paper clips stapler staples staple remover pencil sharpener thumb tacks pin glue stamp pad punch / paper punch calculator computer video monitor key board mouse CD-Rom drive / compact disk drive floppy drive / diskette drive215、软盘 216、光盘/CD 217、电话机 218、电话号码 219、外线电话 220、内线电话 221、分机 222、电话号码薄/电话索引 223、国内长途直拔电话 DDD 224、国际长途直拔电话 IDD 225、打长途电话 226、市内/本地电话 227、付费电话 228、IP 电话 229、对方付款电话 230、收费电话 231、国际长途电话/越洋电话 232、转接电话 233、紧急电话/加急电话 234、无人接听 235、国家/地区代码 236、地区代码 237、电话号簿 238、电话黄页 239、占线 240、拔号音 241、占线音 242、服务费 243、八折 244、手机/移动电话 245、充电器 246、呼机 247、沙发 248、椅子 249、商务洽谈室 250、书架 251、委托代办服务 252、胶卷冲洗 253、代寄信件 254、代印名片 255、修理东西 256、转送邮件 257、邮政特快服务 258、泉州地图 259、烟灰缸 260、垃圾筒 261、插座 262、插头 263、鲜花店floppy disk compact disk telephone set telephone number outside call house call extension telephone directory domestic direct dialing international direct dialing make a long distance call local call pay call I.P. call(internet protocol call) collect call/ reverse-charge call charge call international call / overseas call transfer call urgent call no answer country code / region code area code telephone directory yellow pages engaged/busy dialing tone engaged tone service charge twenty percent discount mobile charger pager sofa chair business bookshelf miscellaneous service for the guest film-developing service letter-posting service namecard-printing service repair service forwarding mail service trash bin map/guide map of Quanzhou city ashtray trash bin / waste basket socket plug/adapter flower shop meeting room 充电 recharge264、鲜花 265、花蓝 266、盆景 267、榕树 268、航班号码 269、时刻表 270、不定期机票 271、直达航班 272、包机 273、正常/定期航班 274、免费托运行李重量 275、头等舱 276、商务舱 277、经济舱 278、单程机票 279、双程机票 280、确认/再确认 281、旅程/行程 282、纪念品 283、手推车 284、车尾行李箱 285、走廊 286、邮件 287、挂号信 288、分发 289、包裹 290、方便/便利 291、不便/麻烦 292、通知 293、提醒 294、坚持 295、赠偿 296、损坏/损毁 总台fresh flower floral basket/a basket of flowers miniature banyan flight number timetable open ticket direct flight charter flight regular flight free baggage allowance first class business class economy class single ticket/one way ticket return ticket/round trip ticket confirm/reconfirm journey/trip souvenir trolley/cart trunk/boot corridor/passage/passageway mail registered mail delivery/distribute parcel/package convenience/convenient inconvenience/inconvenient inform remind insist compensation/indemnity damageReception Desk预订 reservations 1、Good evening, Lvjing hotel. Reception. May I help you? / What can I do for you? 晚上好，绿晶酒店，总台，需要帮忙吗？ 2、What kind of room would you like to book? 您要什么样的房间呢？ 3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite. 我们有单人房、双人房、商务套房、豪华套房和总统套房。 4、What kind of room do you want? And for when? 您想订什么房间？什么时候要？ 5、For what dates, please? 什么日期的？ 6、Wait a moment, please. Let me check the recent reservations. 请稍等一下，让我查一下最近的订房情况。7、Just a moment, please. Let me check and see if there is a room available? 请稍等，我查一下是否有空房？ 8、Yes, we do have a single room for tomorrow. 我们明天有单人房。 9、I′m sorry, but we′re fully booked for single rooms. Would you like to have a double room? 很抱歉，单人房全部预订出去了。双人房可以吗？ 10、I′m sorry, but the hotel is full on that date. 很抱歉，但那天，酒店客满。 11、It′s…yuan per room per night, with breakfast. 一个晚上是...元，包含早餐。 12、We offer…percent discount for a group reservation, sir. 先生，我们对团体预订提供…折优惠。 13、This is the best price we can offer, because the company doesn’t make a contract/an agreement with us. 该公司未跟我店签约，这是我们能提供的最低折扣。 14、In general, we offer the walk-in guest a 20% discount. But the40% discount can be considered if you want more than ten rooms. 一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。 15、Is it too expensive for you? How about you check in now, then I’ll speak to my manager and try to give a better price. 是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。 订金/押金 deposit 16、could you ask your company/host unit to pay/remit the deposit to us ahead of your arrival, if they will cover your expenses? 如果您的费用由公司/接待单位帮您付，能否请他们预交押金？ 17、please pay…yuan in advance. 请预付…元。 18、please remit us 30% of the total amount and confirm your reservation before you arrive. 请汇款总房价的 30%，并在您到达前确认一下订房。 19、please pay the deposit over there first. 请您先到那边付一下订金。 20、There is not any discount for service charge. 服务费恕不打折。 21、Could you give me your name and telephone number, please?/ Could you tell me your friend’s name? 请问您贵姓？电话号码是…？请问您朋友的名字？ 22、Who is the reservation for, madam? 女士，给哪位预订的？ 23、How do you spell it, sir? 怎么拼写？ 24、Could you tell me the flight number, please? 请问航班号是… 25、Please tell your friend to check in before six tomorrow evening. 请通知您的朋友在明晚 6 点前登记住店。 26、you can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the situation. 您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。 27、For further information, please call the sales dept, the tel. is … 详情，请与销售部联络，电话是… … 28、We have taken a note (/notice) of that. Please confirm the specific date by telephone, fax or email the day before you arrive. 我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。 29、Thank you for calling, Mr. Smith. Good-bye. We look forward to having you with us soon. Smith 先生，谢谢您的电话。希望早日见到您。登记入住check in30、Do you have any reservations, sir?/Have you made a reservation? 请问您有预订吗？ 31、Have you got the confirmation of your reservation? 您有订房确认函吗？ 32、Who made it for you? The…(company name) or some other unit? 请问谁帮您订房的？是…（公司名称）还是其他单位？ 33、May I have your name? 可以知道一下您的名字吗？ 34、What kind of rooms would you like? Single or double? 先生，请问您要什么房？单人房还是双人房？ 35、How long will you be with us?/How long are you going to stay here? 您打算住多久？介绍房间About the Rooms36、We have different types of rooms: sing les, doubles and suites. And they vary in rates: …yuan and …yuan for a single room，… 我们有不同种类的房间：单人房、双人房、套房，价格是多种的，单人房：…元、…元，… 37、The facilities in all rooms are the same. 每个房间里的设备都是一样的。 38、There is closed circuit television and a hi-fi system in the room. 房间里有闭路电视和音响。 39、I think they are equally elegant and comfortable. 我觉得它们都很雅观、舒适。 40、Your room is facing the garden / street/…and it is lovely. 您的房间面向庭院/闹市/…，景色很不错的。推荐其他房间Recommendations41、Sorry, sir. All double rooms are occupied. How about having a suite? 对不起，先生，双人房满了，套间怎么样？ 42、Sorry, all our rooms fully occupied. 对不起，所有的房间都客满了。 43、Sorry, most of the rooms are occupied . Now, we only have some suites. A suite includes a sitting-room , a bed-room(with two beds) and a bathroom. The rate is…yuan. How about taking a suite for tonight? 很抱歉，大部分房间都客满了，现在只有套房。套房包括客厅、卧室（双床）和浴室，房价是??元，先住一个晚上， 好吗？ 44、Would you please take a double room for tonight? 今天晚上您先住一间双人房，好吗？ 45、Sorry, since most of the rooms are occupied at the moment, we can only give you two rooms on different floors. Will that be all right? 对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间，可以吗？ 46、A guest will check out at 3:00 this afternoon. We can give you that single room if you don’t mind waiting. 一位客人下午 3 点离店，如果您不介意多等候，我们将为您安排那间单人房。 47、Don’t worry, sir. There are some other hotels around here and the nearest one is the ?Hotel. 别担心，先生，这里附近还有别的酒店??酒店是最近的一间。 48、You may come here again tomorrow morning if you want to make a change. 您要换房的话，明天早上再来办理，好吗？ 登记入住Check-in49、May I have a look at your passport, sir? Would you show me your passport, please? Have you got any identification, madam?请出示一下您的护照/证件，好吗？ 50、Would you please show me your valid identity certificate? Thank you. 请出示一下您的有效身份证明，好吗，谢谢！ 51、Would you please fill in this form? Would you mind filling in the registration form, madam? 麻烦您填写一下这张表/登记表，好吗？ 52、Excuse me, what′s your latest entry port and date? 请问，您最近一次的入境口岸和日期是…？ 53、Excuse me, where is the date of expiration on your passport? 请问，您签证盖章在护照的哪一页？ 54、please fill in your passport number. 请填上您的护照号码。 55、Have you got a group visa, sir? May I make a copy of it? 您有团体签证吗？我复印一份，可以吗？ 56、Would you sign here, please? 麻烦您在这签一下名。 57、How are you going to pay, in cash or by credit card? / How would you like to pay? 请问您打算如何付款，用现金还是信用卡？ 58、Please pay when you check out . 请您退房时结帐。 59、Mr. Smith, your room number is 907, and here is your room key. Smith 先生，您的房间是 907，这是钥匙。 60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in our hotel. 您的房间号码是 1006。这是您的欢迎卡，在酒店使用它会令您更加方便，愉快。 61、With the welcome card, the guest can sign the bill in our hotel. The cost will be added to the room account, but it only be accepted with the same signature as that one on the welcome card. 客人可凭欢迎卡在店内签单消费，帐入房费，但须客人本人的签名方才有效。 62、Sorry, according to the hotel policy, you have to pay the rent for the extension of your stay. 根据酒店规定，您要付续住房间的房租。 63、You have to pay the full charge. 您要付全价的。 行李服务Bell Service64、The bellboy will help you with your luggage and show you to your room. 行李生会带您到房间。 65、The bellboy will show you there (to your room), sir. 行李生会送您去的。 66、You may leave your suitcases in the bell service. 您可以把箱子放在行李处。 67、Don′ t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。 68、When you check out, please call number 0/128 and we’ll help you with your luggage immediately. 如果您要退房，请打电话 0 或 128，我们会马上帮您运送行李的。 69、I′ m afraid I have to find a room in another hotel for you since you haven′ t made reservations. The hotel is fully occupied now. 酒店现在客满，您没有预订，恐怕我得帮您联系一下其他酒店。 70、Here is one hundred. It′ s very kind of you. But no, thank you. 这是 100 元小费。不，心领了，谢谢。 71、You are welcome. We hope you will enjoy your stay with us. Bye. 不用谢，希望您住得愉快，再见！问询information72、The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00 退房时间是中午 12 点，如果您 12 点后退房，必须多付半天房租。 73、It you leave after6:00p.m.You′ll have to pay the full room rate. 晚上 6 点后退房，按全日收费计算。 74、If you want a late check-out at 4:00p.m, please contact with the assistant manager / our G.R.O, the telephone number is 186. 如果您想要下午 4 点的晚退房，请和大堂副县长理/宾客关系主任联系，电话 186。 75、Late check-out is until…p.m. subject to availability. 根据房态，最迟可至…点退房。查询住客Enquiries76、Would you tell me the spelling? 请问，他的名字怎么拼写的呢？ 77、May I know his/her nationality? 我可以知道他的国籍吗？ 78、Excuse me, sir. Did your friend come with a tourist group/delegation? 请问您的朋友是旅行团/代表团的成员吗？ 79、Where did this group come from? 这个团是从哪里来的？ 80、Wait a moment, please, sir. He is in room.1002. 请稍等，先生，他住在 1002 房。 81、Sorry, Mr. Lam is not in. Would you like to leave a message? 对不起，林先生现在不在，您要捎个口信给他吗？您要留言吗？ 82、Sorry, the gentleman/woman you are looking for is not staying in our hotel now. But there is a reservation for him. Would you like to leave a message, and we will tell him when he checks in. 对不起，您要查询的客人尚未入住，但他有预订房间，如您有事情留言，我们将代为转告。 83、I′ ll make sure that Mr. Deng gets the message. 我一定会将留言转交给邓先生的。 84、May I know your name, madam? I′ ll call and tell him you are here. 可以知道您的名字吗？女士？我会通知他你来了。 85、Sorry to have kept you waiting. Mr. Lee said he would be here in a minute. Would you like to have seat in the sofa over there, madam? 让您久等了，李先生说他一会儿就下来，女士，您在那边沙发上坐一下，好吗？ 86、Would you like to have a seat there? It′ s more comfortable. 您在那边先坐一下，好吗？ 查询邮件/物品等 87、May I have your name and room number, please? 请问您叫。。？房号是。。？ 。 。 88、I’ll make a note of it. We’ll call you as soon as we get it, madam. 我会做记录的。我们有收到（邮件/物品等） ，会马上通知您。 89、Don’t worry it. You’ll be informed as soon as it arrives. 别着急，先生。一有收到，我们会马上通知您。 介绍其他服务Service Items90、Every gold card costs RMB1888,to renew it will cost RMB988. 金卡每张价格为人民币 1888 元，如续卡每张价格为 988 元。 91、A free safe box is offered both in the front cashier’s and your hotel room. You can deposit your valuables there. 前台收银处和房间内均有提供保险箱，您可以将贵重物品寄存在保险箱内，以免丢失。92、The price for the tennis is 120 yuan per hour. Any time less than one hour will be charged as an hour. 网球场每小时 120 元，不足 1 小时以 1 小时计费。 93、For tennis, we’ll offer our guests staying in the hotel a preferential rate, at a 30% discount. 住客享受七折优惠。 94、The rent of your room will be paid by your reception unit/ host unit while the others should be paid at your expenses, sir. 先生，房费由接待单位付，您要付杂费的。 95、Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room? 如果您需要开通长途电话，能否麻烦您下来交一下电话押金？ 96、We have fax and Internet service in our hotel. Would you please go to the business center? It’s over there. 我们酒店提供有传真和因特网服务，您到商务中心，好吗？就在那边。 97、The restaurant serves not only various kinds of Chinese food but also western food and well-know snacks from different parts of our country. 我们酒店的餐厅既有各类中菜，又有西餐以及国内名小吃。 98、There is a recreation city containing a bowling room, and indoor swimming pool and and a K.T.V. It is just behind the four-star hotel building. 我们酒店有娱乐城，那里有保龄球馆、室内游泳池、健身房、桑拿浴、按摩、KTV。它就在四星楼的后面。 99、If you want to extend your visa, you can go to the Immigration Office of the Public Security Authorities/ Police Bureau. 如果您要办理签证延期，请到公安局出入境科。 商务中心 a gym/ fitness center, a sauna, a massage,Business Center复印 Photocopying/copying/duplicating service 1、How many copies and what size?/ what size of paper do you prefer? 请问您要印多少？需要什么规格的？ 2、It varies according to the size of the paper. （价格）那要看纸张的大小而定。 3、Each one A4 costs one yuan./ One yuan per page for A4 size. 每张 A4 的要 1 元。 4、Six copies of each. 每种印 6 张吧。 5、The small size/ A4 size is one yuan per copy. 小的/A4 的每张是 1 元。 6、Sorry, there is something wrong with the machine today. I’m afraid the copies can not be done as well as usual. Is that all right? 对不起，今天机器有点毛病，恐怕印出来的效果会不够理想。请问这样可以吗？ 7、 What time will you come back? The business center is closed at midnight/12p.m,you can pick your copies / films up before closing time or tomorrow. 请问您什么时候来取？我们在晚上 12 点关门，您可在关门前/明天取回您的影印件/照片。 8、During midnight and 7:30a.m.(next morning),if you want to collect your copies, please contact our assistant manager, telephone number 688. 午夜至第二日凌晨 7：30 前，如果您取回复印件，请和大堂副理联系，内线电话 688。 9、Miss LINDA, copy?5copies of each. Yes, please wait a moment. 小姐，复印是吗？各 5 张，好的，请稍等一下。 10、Miss LINDA ,sorry, there is something wrong with the duplicator, it’s not very clear. If you don’t mind, I can copy one for your with the fax machine, but the figures on it only can be kept for half a year, because it’s a thermal copy. And it costs RMB 2 for one copy. 小姐，实在对不起，复印机现在的效果较差，页面不太清晰。如果您不介意的话，我用传真机复印一份给您，但上面 的文字只能保存半年，因为是热敏复印，而且每份 2 元。 11、Mr. lee, you altogether copied 10 3,20 A4 and 40 B5, and it comes to 72 yuan. Mr. lee ,here is the receipt .Please keep it. 李先生，您一共印了 A3 的 10 份，A4 的 20 份，B5 的 40 份，共计 52 元。先生，这是收据，请收好。12、 would you like to enlarge (reduce) it to 200%?(50%) of the original size? No problem, but the red color will be black after we Sir, make a copy. 先生，这份要扩大（缩小）的原件的 200%？没问题，不过，这上面的红色印出来后会变成黑色的。 13、We’ve got an excellent duplicator here. 我们的复印机效果很好。冲洗胶卷film-developing service14、Certainly, sir. May I know the size and form? How many do you want? It’s standard to pay fifty yuan in advance. You can collect it this afternoon. 可以，先生，要多大的，格式如何？要印多少张？请预付 50 元。您下午就可以来取了。 15、When can I collect them? After an hour. 什么时候可以取？一小时后。 16、What size would you want, four R or……? 您要冲洗什么规格的，4 寸还是。。寸的？ 。 17、Each one for three. 每款冲洗三张。 18、Please pay one hundred yuan in advance. We’ll settle the account when you take them back. 请先预付一百元，我们在您取相时最后结算。 19、Will this picture come out well when enlarged? 这张相片能放大得好吗？ 20、The business facilities here are offered for the convenience of the guests. 这里所有的商务设施都是为了方便宾客的。 21、Please leave the postage. We’ll post them for you. All right? 请留下邮资，我们帮您寄，好吗？ 22、Would you like to send it by ordinary air mail or by registered air mail? 请问您要寄航空平信还是航空挂号信？ 23、Please pay for them first and leave your name and room number/ address. 请您先付钱并写下您的姓名和房号/地址。 24、Please fill in the form in detail. 请详细填写这些表格。 25、Please fill in exactly the form, write down the addressee and your/sender’s telephone number and address. Write clearly, please. 请您先填写一份表格，写下收件人、您或寄件人的电话号码和地址，请用力写清楚这些。 26、Please pay three hundred yuan in advance. We’ll settle the account when we finish. 请您先预付 300 元，寄完后我们再结帐。 27、Sir, if you are very busy now/ if you will not be here tomorrow, how about leaving your telephone or mobile number, in case something happens? We can contact you immediately. 先生，如果您很忙/明天不在酒店的话，可否请您留下一个联系号码，万一有什么情况，便于及时和您联系。 留言leave a message28、Can I take a message for him? I’ll make sure that he gets the message. 您要留言吗？我一定会转达的。 29、Can you leave a message for him? Here is a pen and paper for you. 您要给他留言吗，这是笔和纸。 30、When he’s back, I’ll give your namecard to him with the message. 当客人回来时，我会将您的名片和留言转交给他的。 电话 telephone31、The calls are charged according to the computer records. 您打的电话是按照电脑记录收费的。32、Sir, please wait a moment / would you mind waiting a moment while I check the details? Excuse me for a few minutes, sir. I’ll check it for you…. 请稍等一会，让我查一查。 33、The figure here /23 yuan is for your call. 这 23 元/这个数目是您所打的电话。 34、Sorry, sir, this is the business center, I’m afraid you have reached the wrong extension number. 对不起，先生，这里是商务中心，您打错电话了。 35、Please hold the line, I’ll put you through. / Just a minute, please, I’ll connect you to … 请别挂上，我帮您转过去/请稍等一会，我帮您接。。 。 36、At what time do you want me to call you, sir? 您要什么时候史醒呢？ 37、At 6 sharp tomorrow morning. 明天早上六点整。 38、I will wake you up at 7 sharp tomorrow morning by knocking at the door on request. 明天早上 7 点整将按照您的要求敲门叫醒您。 传真fax39、Sorry, sir, but we haven’t received any of your faxes previously, and if there are any ,we will call you as soon as possible/ let you know immediately. 对不起，先生，我们还没有收到您的传真，如果有收到，我们会马上通知您的。 40、A moment, please, I’ll (be glad to) check the file for you right away. 很抱歉，我不十分肯定。请稍等，让我查一查，然后告诉您。 41、Is there any fax for me ? There’s a fax for you./ We have a fax for you.. A fax just arrived from Hong Kong./ It’s from Hong Kong. 有我的传真吗？有一份您的传真。香港发来的传真刚到。 42、If there’s any fax for me, please send it to Mr. White in Room 1008. 如果有我的传真，请送给 1008 房的怀特先生。 43、The fax has been sent successfully, sir. Here is the activity report. Sir, it takes 2 minutes(the rate for one minute is RMB15), and the service charge is RMB6 per page, it totals RMB42. Would you like to pay in cash or sign the bill? Here is the change and the receipt./ Could you show me your welcome card? Sign here, please.(The hotel will charge you when you leave). Thank you . Good-bye. 传真发送好了。这是报告单。先生，用了 2 分钟，每分钟 15 元，服务费是每张纸 6 元，总共是 42 元。请问您是签单 还是付现金？这是零钱和收据。/ 我可以看一下您的欢迎卡吗？请在这里签名。 （您可以在退房结帐。 ）非常感谢，再 见！ 44、 Good evening, Miss Elena, Business center speaking, one incoming (urgent) fax for you, would you like it is sent to your room(or would you come down to take it yourself?). OK, I’ll have it sent up right away. You are welcome, it is my pleasure. （电话通知）晚上好，ELENA 小姐，这里是商务中心，有您的一份（紧急）传真，您需要传真送到房间吗？（还是您 自己下来取呢？）好的，我马上让人把传真送到您的房间，不用谢，乐意效劳！ 45、 （客人前来问询或取传真）May I know your room number? 0507, Are you Mr. Stiph? Please wait a moment. Mr. Stiph, you have received 31 pages, please have a check. The service charge is RMB216, please sign here. Thank you. 请问您的房间号码是多少？507，是 STIPH 先生吗？请稍等一下，STIPH 先生，您的传真一共 36 张，请核对一下，每 张传真我们收取 6 元服务费，总共是 216 元，请您在这签名，好吗？谢谢！ 46、Since you have received many pages, we’ll offer you a preferential price at 4 yuan per page/ some discount / fifty percent discount. RMB 3 for one page? No, I’m sorry ,it is against our hotel’s regulations. Ok, how about RMB 5 for one page, it comes to 180. 考虑到您的传真较多，STIPH 先生，我们给予优惠价格每张 4 元/一定折扣/五折优惠。每张 3 元？实在对不起，这是违 反酒店规定的，好了，每张 5 元，共 180 元。 ） 47、Sir, the fax cover sheet said it will be 11 pages, but we only received 7 pages,. Please ask them to send the remaining pages? 先生，传真首页上写共有 11 张，但我们只收到 7 张，请您通知他们再发送过来，好吗？48、Sorry, sir, the machine is receiving an in-coming fax, please wait a moment. If you are in a hurry, please leave it here. I will send the fax for you. Is that alright? 对不起，先生，传真机正在接收传真，请稍等一下。如果您有其他事，就把它放在这里，我帮您发送。您看，行吗？ 电脑、打印机、因特网Computer, printer and internet service49、Good morning. Mr. Smith, would you like to print to out this document? Please take a seat and wait a minute. 早上好，SMITH 先生，要把这份文件打印出来吗？请坐，一会儿就好了。 50、Mr. Smith, is it acceptable?/ Are there any modifications? No,(Please insert / add something here……) SMITH 先生，这样可以吗？/ 请问还有什么地方要修改的吗？没有。 （请在这帮我插入/ 添上。。。） 。。。 51、Sir, would you like to save the file? 先生，您的这份文件要保存吗？ 52、Print another page, sir? No, just 5 copies. 请问先生，还要打印一份吗？不，给我复印 5 份。 53、May I print it by myself? Yes, please! 对不起，可否让我自己来打印呢？当然可以！ 54、Morning, I’d like to print something from my p.c., may I use your printer? Of course, please choose the access to printer EPSON N―1610. or N―2000.(Sorry, your computer doesn’t have necessary printer software. Please use our computer.) 您好，我想从手提电脑里打印一份资料出来，可以借用一下打印机吗？当然可以，请在您的电脑上选择打印机型号为 EPSON N-1610 或 N―2000 型。 （对不起，您的电脑里没有这种打印机型号的软件，您可以用我们的电脑） 55、Sir, we suggest that you use our color printer. It is suitable to print email with color pictures. The effect will be much better. The charge is 50 yuan per page(A4 size). 先生，打印这种带有彩图的电子邮件，建议您用我们的彩色打印机，效果会更好些。价格是每张 A4 纸收费 50 元。 56、How to you want the document to be typed? Please tell me if you have any special requests. 您的件要怎么打呢？如果您有什么要求，请告诉我好了。 57、We’ll get everything ready in half an hour. / It’s be ready in half an hour. 半个小时就可以了。 58、Mr. Smith, we offer E-mail service. You can enjoy it here./ You can get on the internet here. SMITH 先生，我们提供 E―mail 服务，您可以在这里使用。 （您在这里可以上网） 59、Sir, you have used the internet for 20 minutes, it comes to RMB , would you like to sign the bill or pay in cash? 先生，您刚才上网 2 个小时，一共是（）元。请问您签单还是付现金？ For your 2 hours connection, we charge…… For the 2 hours you were on the internet, we charge……. The price for……of connection is ……yuan RMB. 礼宾处 迎客Bell Servicewelcoming a guest1、Good morning, welcome to our hotel. / Mr. Smith, it’s nice to see you here again. 早上好，欢迎光临泉州酒店。 2、May I help you with your luggage/ bags? Leave it to me. I’ll take care of your baggage, sir. 我来帮您提行李，好吗？/ 让我来吧，先生。 3、Please don’t leave/ forget anything on the car. / Please don’t leave anything behind. 别把东西遗忘在车上。请别遗忘东西。 4、The reception desk is straight ahead, please. 总台就在前面，请。 5、This way, please. Is it your first time to stay in our hotel, sir? 请往这边走，这是您第一次住我们酒店吗？ 6、I’ll show you to your room. 我带您到房间。7、Did you have a good trip? 旅途愉快吗？ 8、Let us go up by left side elevator. This way, please. 我们乘左边的电梯上去吧，请。 9、Sir, you first, please. I’ll send the baggage up by another lift. 先生，您先请。我乘另一部电梯马上把行李送上去。 10、Please keep the magnetic slip of the keycard inside, then insert the card vertically and softly, while the light turns green, and the door opens. 请把钥匙卡的磁条向内，垂直轻刷下来，当绿灯亮时，门就可以打开了。 11、Room 806 is spacious and cozy. I’m sure you will have a good rest there. /I’m sure you will like your room, it’s a very nice one. 806 房间宽敞舒适，我敢肯定您能好好休息的。我敢肯定您一定会喜欢它的，房间非常不错。 12、Here we are, sir, room806. 806 房间到了。 13、Excuse me, Miss, the water is boiling right now. 小姐，这水是烧开的。 14、The tea will come, please wait a moment. 请稍等，茶马上就到。 15、Sir, the control/controller of TV is on the bedside, a soft push will do/here is ok. 先生，电视的控制器就在床头柜上，在这轻按一下就可以了。 16、Sir, the newly built rooms in Donghui Building are decorated same as that in 4-star’s, both are spacious and bright. 寄予存行李 Check Baggage 17、Would you like to check your luggage here? 您要寄存行李吗？ 18、Sir, you can leave/deposit/check your baggage here. 先生，您可以将行李寄存在这里。 19、When will you take/get them back, a few minutes later or in several days? 请问您什么时候来取呢，过一会儿还是几天后？ 20、Sir, please go though the checking baggage formalities. 先生，麻烦您办理一下寄存行李手续。 21、Please keep the baggage check card. 请收好寄存牌。 22、For drawing, please show the second half of the baggage check card. 来取行李时，请出示一下寄存牌的下联。 23、Mr. Lee, please describe something about the person who will pick up, for the sound delivery. 李先生，为安全交接，请您描述关于来取行李那个人的一点情况。 24、Sir, according to our hotel’s regulations, for drawing the baggage, you need to write a receipt. 先生，根据酒店规定，来取行李，需要您写一张收据。 25、Good morning, miss, is this yours? 早上好，小姐，请问这是您的吗？ 26、Please check it, are all the samples ok? 请查一下，是否样品都完好？ 27、According to regulations, we don’t accept food, combustibles, valuables and fragile objects. 根据规定，食品、易燃品、贵重物品和易碎品都不给予保管？ 28、Please tell me your departure date, room number and a brief description of the suitcase. 请告诉我您离店的日期、房号和箱子的模样。 29、I have found the record of your suitcase. 查到您那箱子的记录了。 30、I’ll have it sent up to your room.我们把它送到您的房间吧。 31、Sir, we offer free check/deposit umbrella service. 先生，我们提供免费的雨伞寄存服务。 送客Seeing a guest off 我来帮您提行李？32、May I help you with your luggage/bags?33、Shall I arrange a taxi for you, sir? 需要一辆 taxi 吗？ 34、Where to, madam? 女士，请问到哪里？ 35、Sorry to have kept you waiting, madam, the taxi is waiting for you at the gate. /The taxi is expected to come in two minutes. 让您久等了，taxi 正在门口等候。Taxi 两分钟就到了。 36、There are three pieces in all. Is that correct, madam? 总共是三件行李，对吗？ 37、It takes about 20 minutes by taxi/ ca r from our hotel to Jingjiang Airport. 从酒店到晋江机场需要 20 分钟。 38、Sir and madam, the rate for one way to Qingshui Grotto will cost you RMB300. 女士，先生，到清水岩单程车费是 300 元。 39、Hope to see you again. Good-bye and have a nice trip. 希望下次再见到您，祝旅途愉快！ 40、Excuse me ,I cannot hear you. Would you speak a little louder? 对不起，我听不清。请说大声点。 41、When you check out, please call number 0/128and we’ll help you with your luggage immediately. 如果您要退房，请打电话 0 或 128，我们会马上帮您运送行李的。 票务处Ticket Service1、Good morning, ticket service. Can I help you? 早上好，票务处，需要帮忙吗？ 2、What is your nationality? 请问您的国籍？ 3、Please show me your valid identity certificate?(other valid identity cards issued by the public security authorities.) 请出示您的有效身份证件？（公安机关签发的其他有效证件） 4、May I know your name and room number, please? 请问您叫…?房号是…？ 5、How many flights do you have to Hong Kong every week? 每周到香港有几个航班？ 6、We have four flights to Shenzhen per week, Tuesday, Thursday, Saturday and Sunday. 每周到深圳有四个航班，周二、四、六、日。 7、Are all flights to Tokyo direct flights? 到东京的航班都是直达航班吗？ 8、Is there any flight to London next Friday? 下周五有到伦敦的航班吗？ 9、Which flight is the earliest one to Peking tomorrow? And what time? 明天到北京最早的是哪个航班？什么时间的？ 10、What time would you like to leave? 您要几点离开呢？ 11、Will 7:25 be all right? 7：25 的，可以吗？12、I wonder if you’d consider taking the 19:00 bus? 您是否考虑乘坐晚上 7 点的巴士呢？ 13、Is the flight from Jinjiang to Shenzhen a daily flight? 晋江到深圳每天都有航班吗？ 14、The flight to Hong Kong is a daily flight. 到香港，每日都有航班。 15、Is it a direct flight? 是直达航班吗？ 16、It is not a direct flight. You will transfer in Hong Kong. 这不是直达航班，请在香港转机。 17、What kind of aircraft will it be? 是什么机型的？ 18、The aircraft to Peking tomorrow is a Boeing737. 到北京的是波音 737 机型。 19、When does the plane take off? 飞机什么时候起飞？ 20、When will the flight arrive in Xiamen? 飞机什么时间到达厦门？ 21、The flight take you about one hour to Shenzhen. 需要 1 个小时到达深圳。 22、Is this a regular flight or a charter flight? 这是一架正常班机还是包要？ 23、When will the plane from Peking arrive tomorrow morning? 北京来的飞机明天早上什么时候到达？ 24、What is the free baggage allowance? 免费的行李托运重量是多少？ 25、Passengers holding adult or half fare tickets are entitled to free baggage allowance of 40 K for first class, 30 K for business class, 20 K for economy class, no free baggage allowance is granted to infants. 买成人票或半票的旅客每人可免费交运行李额为头等舱 40 公斤，商务舱 30 公斤，经济舱 20 公斤。婴儿无免费行李额。 26、How much is the air ticket from Xiamen to Peking one way costs RMB1, 370. 厦门到北京的机票是多少钱？单程是 1370 元。 27、What is the price of round trip for economy class? Round trip for economy class is RMB2, 740. 经济舱双程是多少钱？经济舱双程是人民币 2740 元。 28、If you(have purchased a ticket)wish to change the flight, or the date of flight, or the class of cabin seat, please do it 48 hours before the flight departure, and such change is allowed only once. 如果您在买票后想更改航班、日期、座位，必须在原定航班起飞前 48 提出，而且只能变更一次。 29、Please wait a moment. Let me check if there are any spots available. 请稍等，我查一下是否有空位。 30、Just a moment, let me check and see if there are any tickets available? 请稍等，我查一下是否有票？ 31、Sorry, all the tickets for CZ383 are sold out, how about the 对不起，CZ383 所有的票都卖完了，下一个航班可以吗？ 32、There isn’t any vacancy for flight
航班没有空位了。 33、I’ve booked two tickets for you. Please come and collect them here tomorrow morning. 我已帮您预订两张票，请明天早上来这里取票。 34、I’m afraid you have to book the tickets two days in advance. 恐怕您得提前两天订票。 35、All the tickets for tomorrow are booked up. It’s the high season, you see.明天的票全部被订完了。您知道，现在是旺季。 36、I’m sorry, madam. There aren’t any tickets for tomorrow evening. But I can get you some for Wednesday evening. What do you think of that? 对不起，女士，明晚没有票了，但我可以弄到星期三晚上的票，您觉得怎么样呢？ 37、I’m afraid you’ll have to pay for it in advance. 恐怕您得预付。 38、You may pay when get the tickets. 您来取票时再付钱。 39、If you want to pay with credit, the bank will charge you4%more for a handing charge. 如果您用信用卡支付，银行将另收取 4%的手续费。 40、Please pay in the lobby cashier, then bring the receipt to the ticket service. 请到大堂收银处结帐，然后把收据带到这里来。 41、For a charge from low grade class to high grade class, you need to pay the price difference at the airport. 由低舱改为高舱，您得在机场补交机票差差额。 42、The price difference will not be refunded. 票价差额不予退还。 43、We’ll send the tickets to room this evening. Sir. 晚上我们会把这些票送到您房间。 44、You can pick up your tickets here tomorrow afternoon. 明天下午您来这里取票。 45、Don’t worry. we’ll arrange it for you. 别担心，我们公安排一切的。 46、When should I refund my air ticket? 我什么时候退票有效？ 47、I want to confirm my ticket for CZ381 0ct first. 我想确认 10 月 1 日 CZ381 航班的机票。 48、My ticket is an open ticket. Please book me one seat on CZ383 to Hong Kong on 0ct 3 rd . 我的机票是不定期的，请帮我预订 10 月 3 日到一个到香港的 CZ383 航班的座位。 49、Are you the booking office of Xiamen airlines? I want to make a flight reservation(change the date of flight, confirm my ticket.) 请问是厦门航票务处吗？我要预订（更改日期，确认机票） 。 50、I’ d like to reserve one economy class ticket with an open return. 我要预订一张返程不定期的经济舱机票。 51、The ticket is valid for one year. 这张机票的有效期是 1 年。 52、The discounted ticket is not allowed to transfer to another airline. 打折的机票不可以签转其他航空公司的航班。 53、You won’ t be able to transfer the flight to that day, because you won’t make your connection(there is no connecting flight) 您无法在当日转机，因为联程航班衔接不上。 54、No need to reconfirm the returning ticket if it is within 72 hours before the flight departure. 回程机票没有超过 72 小时，不需要确认。 55、I have booked the seat for you, but we don’t have any blank tickets now. Please come here later. 我已帮您预订座位，但现在我们没有空白机票，请稍迟些来取。 56、When should I get to the airport? Generally, two hours before check-in. The check-in counter will be closed 30 minutes before fight departure. 我该什么时候到达机场？一般应提前两小时以办理登机手续，飞机离站前 30 分钟停止办理乘机手续。 57、MF flight 8101 is cancelled this morning due to bad weather. 因天气原，今天早上的 MF8101 航班取消了。 58、Ca972 flight will be delayed for two hours. CA972 航班将延迟 2 个小时。59、CZ384 from Hong Kong will be delayed until 2PM due to the bad weather. 因天气恶劣，香港来的 CZ384 航班将延迟至下午 2 点。 60、The computer is down, please wait a moment or come back later. 电脑出故障，请稍等或迟些再来。 61、I can not find your details in the computer. We need to call to the airlines. Please wait one/ a minute. 在电脑里无法查到您的资料。我需要打电话到航空公司联系，请稍等。 62、Do you offer pick-up service? Please go to the airport by your own means of transportation. 是否提供接送服务？请自行前往机场。 63、Ticket service opens from…Am to …Pm. 票务处的营业时间是。。点到。。点。 。 。 总机Operator1、Could you tell me his room number, sir? Room number, please?/ What’s his room number? 请问他的房号？ 2、Hold the line, please. I’ll put you through in a minute./ Hold on, please. 请稍等，我帮您转过去。 3、Sorry, sir. The extension is busy right now. Would you call again in a few minutes? The line is engaged. Please call again after a while. 对不起，电话占线，您过几分钟再打过来，好吗？ 4、Sorry, the phone must be off the hook. Would you mind waiting for a moment? 对不起，他的话筒没放好，请您稍等一会儿好吗？ 5、I’ll put you through, sir…Sorry, there is no answer. Maybe he is out. Would you like to leave him a message? 先生，我帮您转过去。。对不起，没人接电话。大概他出去了，您要留言吗？ 。 6、Wait a moment, please. I’ll transfer your call to the Reception Desk. You should check the room number first. 请稍等，我替您将电话转到总台，您先把他的房号查出来。 7、Sorry, I can’t follow you. Could you speak more slowly, please? 对不起，我听不懂，请您讲慢一点。 8、I’m sorry, but Mr. Tan is not in right now. May I take a message? 对不起，但陈先生现在不在，需要留言吗？ 9、May I read back the message to see that it is correct, please? 我把留言念一下，您听一下是否正确？ 10、We’ll tell them as soon as they come back. 当他们回来时，我们会马上转告的。 11、Mr. John, there is a message for you. Please call Mr. Cai this evening. The telephone number is 2666228. John 先生，您有留言。请您今晚打电话 2666228 找蔡先生。 12、We’ve got D.D.D and I.D.D in our hotel. 我们酒店提供有国内、外长途电话。 13、If you’d like to make a collect call, you have to dial 0 and ask the operator for help. 如果您要拔打对方付费电话，请拔“0：与总机联系。 14、The phone in your room can be only used for local calls. Please contact the reception desk if you want to make a long distance call. 你房间的电话只能打市内，如果要打长途电话，请与总台联系。 15、When you are making a long distance call, don’t make a pause and dial the area code directly after you’ve dialed”8”. 打长途拔“8“后不要停，直接拔打长途区号。 16、Sorry, the phone can’t be used for ortside calls. Would you please do it in the business center? 这电话不能打外线，请到商务中心好吗？ 17、There is an extra 15% service charge for the telephone. 电话费加收 15%的服务费。18、 When you are making the international call ,you should hang up if there is no answer after it has you’ll be charged. 您拔打的国际电话响应 30 秒后没人接，如果没挂电话，电话将计费。been ringing for 30 seconds, or19、Besides the normal charge, the telephone fee includes a service charge and an area charge by the post office, so the unit price is a little more xepensive. 我们的电话费加收附加费、服务费，所以比较贵。 20、Sorry, we can’t transfer the call for you, or the line will be cut off. Please dial***directly. 这电话不能转，否则会断线，请直接拔“***“。 21、Could you tell me the area code in …? 请告诉我。。的地区代码，好吗？ 。 22、What’s your room number? At what time ( do you wish to wake up )? 请问房号？什么时候？处理投诉Settle Complaints1、I’m sorry to hear that, madam. But… 非常抱歉，但是。。 。。 2、We’ll look into it the matter immediately. Thank you for telling us. 我们会马上查清此事，谢谢。 3、I’m awfully sorry for that, sir. I’ll see to it right away./ I’m terribly sorry, sir. I’ll attend to it at once. 对此，我们深表歉意，我会马上调查。 4、I’m sorry. I’ll speak to the manager and he’ll see to it right away. 对不起，我会告诉经理，他会马上处理这件事。 5、I’m afraid I have to get the G.R.O / the assistant manger / manager for you. 请稍等，我帮您联系宾客关系主任/大堂副理/经理。 6、I’m afraid I can’t do that for you. It’s against our regulations. 对不起，这样做违反酒店规定，恐怕不行。 7、Would you please read the…(notice to guests) again, madam? 女士，麻烦您再念一下《。。（宾客须知） 。》 ，好吗？ 8、Mr. Smith, could you please describe your baggage to us ? What color is it? Smith 先生，请您描绘一下您的行李，好吗？是什么颜色的呢？ 9、When and where did you last see it ? 您最后一次看到它，是在哪里，什么时候？ 10、We’ll send your bag to you immediately when it is found. 有找到您的包，我们会立即送还。 11、Please let me know what it looks like and what’s inside? 请告诉我它的模样，里面有什么？ 12、Please take a seat in