Wish买家多次退款怎么办？卖家可以向平台报告买家的欺诈行为
步骤6：检查所填信息并点击“提交”按钮。 您可以查看并追踪申诉进度。 提交用户欺诈退款申诉后，我该如何跟进？ 在您开启Wish用户欺诈退款申诉后，您可通过申诉ID追踪此申诉。Wish商户服务团队将仔细核查实际情况并及时更新申诉的审核结果 1. 若您的申诉被通过： * 退款的款项将返还至您的账户。 * 您可在“账户余额”中查看订单状态。 2. 若您的申诉被拒绝： * 您需要承担订单100%的退款责任，该款项不会进入您的账户。 * 您可在“账户余额”中查看订单状态。 * 若您有其余证据能够证明用户存在欺诈行为，可重新开启此申诉。Wish帐号避免关联最有效的方法！
　　不少卖家反映对反应，由于操作失误，账号&关联&被封。为此采访深圳Wish卖家Aivin，让他支招如何避免账号关联，以下Aivin讲到随着Wish不断完善平台制度，对于多账号运营的卖家要求也愈加的严苛。作为跨境移动APP的领军人物，Wish的两位创始人都是技术出身，对&关联&的规定不亚于亚马逊。&其实和亚马逊一样，所有卖家的后台操作都难逃Wish系统的检测，一旦平台认定某几个账号是由同一个企业或者个人操作，那就存在关联的风险，且是不可逆的。&
　　据悉，其实不止Wish和亚马逊，很多平台都是不允许多账号运营的。为什么呢?平台发展初期，是为了积攒更多的用户和买家群体，提升影响力。但当平台发展到一定阶段，想要争得更多的市场份额，单靠价格战是没有用的，买家体验起着很大的决定性作用。如果同个卖家申请多账号盲目铺货的话，买家一搜关键词就会出现大批量的相同产品，这样的体验可想而知。
　　&关联封号只是整顿多账号运营的举措之一，速卖通最近也在加大对劣质账号的清理。可见，平台之争已经是买家体验之争。&Aivin说。要防止关联，首先就要了解Wish是如何判断账号关联的。Aivin说：&卖家操作的电脑系统指纹，浏览器指纹，网卡MAC地址，路由MAC地址和IP地址都是它检测的内容。一旦卖家被认定为关联，那么就申述无门。&
　　Aivin表示，Wish卖家如果想避免关联，要特别注意以下几个细节：邮箱及密码、电脑系统、浏览器、路由及猫、宽带、手机号、收款账号及产品，如果以上有两点，或者是两点以上是类似，那么就存在关联风险。
　　他建议，想防关联最直接的办法就是深耕一个账号，不要多账号运营。&你在因为关联而被封号之前，Wish不会事先通知你的。&他说，&如果你的账号已经被封，但又要重新申请的话，你所使用的电脑就需要重装系统，格式硬盘并分区。为了申请顺利，网卡更换是必要的。如果是CPU上的集成卡，就需要禁用并重新买个USB的外网解卡。路由器和猫都要换新的，并重拉一条网线。总而言之，要跟之前账号的信息不一样。&
　　除了以上需要注意的几个环节之外，注册公司信息、个人信息、办公地址，以及Wish卖家是否运营其他平台，及平台地址等也与关联有着密不可分的关系，甚至连水印都会有被关联的嫌疑。而有卖家表示，在防关联方面，亚马逊已经做得是滴水不漏，Wish卖家不妨多借鉴亚马逊的做法，或许可以提高账号安全性。
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一丶付款阶段A, 买家未付款催单技巧：(Awaiting Payment)Dear valued Customer,Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!Seller IDB, 款项正在审核阶段(Pending payment verification)Dear Valued Customer,Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.Thank you !Seller ID二丶订单付完款后，发货前1, 买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见Dear Valued Customer,Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.We look forwarding to hearing from you soon.Thank you.Seller ID2, 买家所在的国家地址较偏远，不能包邮，建议买家补运费Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund.We are sorry for any inconvenience this may have caused. Please let us know which you prefer.Thank you.Seller ID3, 买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？Dear Valued Customer,Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快递) at this point. We can only ship your item(s) via E-packet （或者其他的货运方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.We look forward to hearing from you soon.Thank you.Seller ID4, 卖家不能正常发货（例如春节长假），请买家同意延长备货期Dear Valued Customer,Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it?Thank you for your understanding and patience.Seller ID三丶发货后1, 卖家发货了，告知买家发货方式和查询网址Dear customer,Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here:
for updates.Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.Thank you.Seller ID2, 货物被物流公司丢失，询问买家是否同意重新发货？Dear Valued Customer,Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have causedThank you.SellerID3, 货物正常在途，请买家等待Dear Valued Customer,Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: . Your package is on route and will take between 5-25 days to be delivered.Best Regards!Seller ID4, 货物到达买家海关，请买家去清关（确认买家需要交关税的情况）Dear Valued Customer,Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay.If you have any questions, please feel free to contact us directly and we will be glad to assist you.Thank you.Seller ID5, 货物妥投，但是妥投的具体地址和签收人不一致,请买家再次核实Dear Valued Customer,Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package.If you have not yet received your package, please feel free to contact us directly. Thank you.Seller ID6, 官网查询买家已签收包裹，提醒买家确认收货并留好评Dear Valued customer,We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.If you have any questions, please feel free to contact us.Thank you!Seller ID四丶买家开启纠纷（包括普通纠纷和平台纠纷）1, 买家投诉货物与描述不符，询问具体原因和请买家提供证据Dear Valued Customer,We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time.Seller ID2, 买家投诉部分收到货物，询问具体收到的数量，考虑补发Dear Valued Customer,If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.Thank you for your time.Seller ID3, 买家将纠纷升级到平台,继续跟买家沟通Dear Valued Customer,We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.We look forward to hearing from you soon.Thank you,Seller ID4, 纠纷升级到平台，等待平台纠纷专员裁决期间，仍争取跟买家沟通Dear Valued Customer,Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.Could you please propose a solution to the current problem you are having?We look forward to hearing from you soon.Thank you,Seller ID5, 如果买家收到的货确实货不对版或者质量问题，也提供了证据给您，询问买家的方案Dear Valued Customer,Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况).(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.Please let us know which option you would prefer.Thank you!Seller ID6, 如果买家接受了部分退款，保留货物的意见，告知会同意部分退款或者找客服帮忙Dear Valued Customer,Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.Thank youSeller ID7, 如果买家就是不喜欢收到的货（自身原因），坚持就要退货，可告知买家风险Dear Valued Customer,We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund.Please note that you will have to pay the shipping fee for returning the item(s).Below is our return shipping address:(详细英文退货地址：包括收件人姓名，电话，邮编，买家需要选择的货运方式和申报价格等)Contact name:shipping address:Zip Code:Tel: (required)Kind reminder:1. Returned goods must remain intact and in perfect condition2. Remember to mark "Order No." and “Returned Goods" on the parcel.Please let me know the shipment tracking number once you have shipped the package.Thank you,Seller ID8, 同意买家退货，询问买家退货进度Dear Valued Customer,We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.We look forward to hearing from you soon.Thank you!Seller ID9, 收到买家的退货，同意退款给买家，希望下次可以再合作Dear Valued Customer,We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards!Seller ID
WISH是一个很垃圾的公司。就靠罚款生存的，而且罚款不需要理由，整个公司找不到一个联系电话。
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